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Last updated 9/25/2020

As the official Online Bookstore for hundreds of K-12 and higher education institutions, eCampus.com's primary responsibility is to ensure that students at their partner schools have access to the materials they need to succeed. During these unprecedented events surrounding the COVID-19 pandemic that have required a fundamental shift in daily learning environments, eCampus.com is committed to assisting their online bookstore partners as they navigate the transition to online learning. This means that some students will lose access to course materials that were previously shared or accessed via a physical library.

IF YOU NEED COURSE MATERIALS, ORDER WITH CONFIDENCE FROM YOUR ONLINE BOOKSTORE TODAY!

  • We are fully prepared to receive, fulfill, and ship your orders
  • Our warehouse is operating at full capacity, while following CDC guidelines for social distancing to ensure the safety of our employees
  • UPS and USPS are shipping daily M-F from our facilities

WE ARE OPEN FOR BUSINESS AND WE ARE HERE TO HELP!

"As our academic communities make challenging decisions to embody a new way of teaching and learning, we are committed to providing the support and resources needed to ensure continued success for all of our stakeholders," said Matt Montgomery, CEO of eCampus.com. "At eCampus.com, we understand the valuable role course materials play in overall academic success. Our customers are our priority and we will embody this promise as we continue to seek ways to best serve our students, faculty, parents, and institutions during these challenging events."

GENERAL QUESTIONS

Are Delivery Times Being Impacted?

Your order may be subject to COVID-19 related delays from the shipping carrier when choosing the Standard shipping method. In order to receive your order quickly and avoid possible shipping delays, consider selecting the Expedited shipping method.

What If I Need to Change My Shipping Address?

If you have an existing order that is scheduled to ship to campus, please contact customer service to see if the shipping address can be updated ahead of delivery. If your package has already been delivered to campus, please contact customer service with an updated address so that we can coordinate with your campus to have the package forwarded if possible.

What About Rental Textbook Due Dates?

For the most current information and to manage your textbook rental details, please visit My Account on your online bookstore.

Ready to Return Your Rental? You Can Start the Return Process Anytime:

  1. Sign in and select Manage My Rentals/Returns
  2. Choose Return My Rental for Free
  3. Select items to send back
  4. Print your FREE UPS shipping label
  5. Drop off at any UPS location

What Are Your Customer Service Hours?

Our customer service department is here for you. We offer a variety of support avenues, including email, chat, phone, and a self-service help desk, all available through My Account on our website. Our current hours are 8:30 AM - 6:00 PM EST. You can reach us by email at bookstore@ecampus.com

Mon. to Fri. - 8:30a - 6:00p ET

Sat. and Sun. - Closed

859-209-6958

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